Features

Solutions

Resources

Pricing

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Capabilities

Reservations

Conveniently offer 24/7 online booking

Scheduling

Efficiently manage and organize trips and calendars

Distribution

Effectively distribute tours and rentals to resellers

Reporting

Generate comprehensive insights and analysis reports

Notifications

Send timely alerts and updates to users

Top Features Take a tour of our top features →

Online Booking Portal

Streamline reservations with a user-friendly & customizable interface

Trips Management

Efficiently organize and schedule rentals and tours

Equipment Control

Track and manage equipment inventory seamlessly

Broadcast Messaging

Send mass text messages for instant communication

Review Automation

Automate review collection and management process

Dynamic Pricing

Set flexible pricing based on demand and conditions

Promo Codes

Offer exclusive discounts with unique promotional codes

Integrations

Seamlessly connect with other software systems

Websites

Turnkey websites powered by WordPress

Crew Management

Assign and manage crew for each trip

Business Type

Rental Operators

Streamline operations for various watersport rental businesses

Boat Tour Operators

Manage and organize boat tour activities seamlessly

Private Charters

Simplify the booking and management of private charters

Marinas

Efficiently handle marina operations and services

By Category

Boat & Jet Ski Rentals

Streamline reservations for boat and jet ski rentals

Watersport Rentals

Simplify reservations for various watersport equipment

Whale & Dolphin Watch Tours

Manage bookings for unforgettable marine tours

Parasailing

Efficiently handle reservations for parasailing tours

Snorkel & Dive Boats

Organize bookings for snorkeling and diving excursions

Paddleboard & Kayak

Easily manage reservations for paddleboard and kayak rentals

Waterski & Wakeboarding

Streamline bookings for waterskiing and wakeboarding sessions

Surf Schools

Simplify scheduling and reservations for surf schools

Fishing Charters

Manage bookings for exciting fishing charter trips

Sailboat & Yacht Charters

Streamline reservations for sailboat and yacht charters

Learning

Blog

Engaging articles with insightful information

Podcast

Tips and advice for growing your business

The Port 2024

Book your tickets to this year’s conference

Watersports News

Important industry news and updates

Help

Help Desk

Support and assistance for client inquiries

WaveRez Product Updates

Read about the latest feature updates

Contact Us

Reach out to us for sales and support

About

Product Tour

Take a self-guided product tour to experience our key features and services

Our Company

Learn about our mission and values

Team

Meet the dedicated individuals behind WaveRez

Product Roadmap

Insight into future product plans and developments

Capabilities

Reservations

Conveniently offer 24/7 online booking

Scheduling

Efficiently manage and organize trips and calendars

Distribution

Effectively distribute tours and rentals to resellers

Reporting

Generate comprehensive insights and analysis reports

Notifications

Send timely alerts and updates to users

Top Features Take a tour of our top features →

Online Booking Portal

Streamline reservations with a user-friendly & customizable interface

Trips Management

Efficiently organize and schedule rentals and tours

Equipment Control

Track and manage equipment inventory seamlessly

Broadcast Messaging

Send mass text messages for instant communication

Review Automation

Automate review collection and management process

Dynamic Pricing

Set flexible pricing based on demand and conditions

Promo Codes

Offer exclusive discounts with unique promotional codes

Integrations

Seamlessly connect with other software systems

Websites

Turnkey websites powered by WordPress

Crew Management

Assign and manage crew for each trip

Business Type

Rental Operators

Streamline operations for various watersport rental businesses

Boat Tour Operators

Manage and organize boat tour activities seamlessly

Private Charters

Simplify the booking and management of private charters

Marinas

Efficiently handle marina operations and services

By Category

Boat & Jet Ski Rentals

Streamline reservations for boat and jet ski rentals

Watersport Rentals

Simplify reservations for various watersport equipment

Whale & Dolphin Watch Tours

Manage bookings for unforgettable marine tours

Parasailing

Efficiently handle reservations for parasailing tours

Snorkel & Dive Boats

Organize bookings for snorkeling and diving excursions

Paddleboard & Kayak

Easily manage reservations for paddleboard and kayak rentals

Waterski & Wakeboarding

Streamline bookings for waterskiing and wakeboarding sessions

Surf Schools

Simplify scheduling and reservations for surf schools

Fishing Charters

Manage bookings for exciting fishing charter trips

Sailboat & Yacht Charters

Streamline reservations for sailboat and yacht charters

Learning

Blog

Engaging articles with insightful information

Podcast

Tips and advice for growing your business

The Port 2024

Book your tickets to this year’s conference

Watersports News

Important industry news and updates

Help

Help Desk

Support and assistance for client inquiries

WaveRez Product Updates

Read about the latest feature updates

Contact Us

Reach out to us for sales and support

About

Product Tour

Take a self-guided product tour to experience our key features and services

Our Company

Learn about our mission and values

Team

Meet the dedicated individuals behind WaveRez

Product Roadmap

Insight into future product plans and developments

Help Center

FAQ

18

Adding Tips to an Order
Configuring The Booking Fee For Your Account
How To: Send a Message to a Customer or Group
How To Cancel a Booking
How to Add Schedule Time
How To: Add Custom Text to Confirmation Text
How To: Put Equipment on Maintenance Mode
How To: Update Tax Percent
How To: Adjust Business Close Out Time
How To: Apply a Stop Sell or Remove a Stop Sell
How To: Move a Trip to a Different Day/Piece of Equipment
How To: Update Receipt and Boarding Pass Verbiage
How To: Update Account Settings
How To: Refund a Customer
Configuring The Booking Fee For Your Account
How To: Remove Tax from a Reservation
How To: Change/Update Social Media Links
Troubleshooting: Why are my updates not showing on the Booking Portal?

General

8

A Detailed Guide To Promo Codes
Contact Us by Phone
Contact Us
Privilege Groups for New Users
Calendar Controls In-Depth
How Monthly Booking Fee Invoices Are Calculated
A Detailed Guide To Promo Codes
Email Management

Getting Started

12

How To Add Equipment
Trip Type: Rental View vs Tour View
How to: Add New User
How To: Upload Images/Videos
How To: Add a Payment Type
How To Set-Up a New Promo Code
How To: Set-Up a New Trip
Recommended Cash Register Drawer
Recommended Receipt Printer
Recommended Credit Card Reader
How To: Set-Up Receipt Printer
The Different Types of Views

Sales Questions

3

How Long Does it Take to Setup?
How Much Does It Cost?
What Kind of Businesses Can Use WaveRez?

Video Tutorials

40

Customer Order: Adding Reservation to Existing Order
Matrix View: How to Enable/Disable Departure Time
Customer Order: Reservation Status Types and How to Change Them
Daily Manifest: How to Access an Order
Matrix View: How to Enable/Disable Equipment
Customer Order: Changing Departure Day, Time, and Duration of Trip
Daily Manifest: How to Check-in a Customer
Matrix View: How to Adjust a Number of Tickets
Customer Order: Adding Reservation to Existing Order
Daily Manifest: Sending an SMS/Email
Matrix View: Creating a Booking
Customer Order: Overview
Daily Manifest: Overview
Matrix View: Overview
Daily Manifest: How to Collect Payment
Customer Order: How to Apply Promo Codes
Matrix View: Change Hours of Operation for the Day
Overview of Payment Types
Customer Order: Resending Email/Text Confirmation
Customer Order: How to Refund
Customer Order: How to Cancel a Trip
How to Access a Customer Order
Matrix View: How to Enable/Disable Online Bookings
Matrix View: Legend of Colors
Admin Resources: Reports
Admin Resources: Settings – System Setup – Configurations Overview
How to Make a New Reservation: Walk Up
How to Make a New Reservation: Creating Reservation from Matrix View
How to Make a New Reservation: Creating Order with Comp Ticket
How to Make a New Reservation: Creating New Reservation from Icon
Dynamic Pricing: Introduction
Dynamic Pricing: How to Create Dynamic Pricing
Dynamic Pricing: WaveRange Function and View
Dynamic Pricing: WaveRange Wrap Up and Important Notes
Admin Resources: Creating a New Trip
Admin Resources: Adding a Ticket to Existing Trip
Admin Resources: Creating New Equipment
Admin Resources: Adding Custom Option to Trip
Admin Resources: Creating & Managing Users
Admin Resources: Orders Page

Home
Docs
Video Tutorials
Customer Order: How to Cancel a Trip

Customer Order: How to Cancel a Trip

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Updated on June 19, 2024

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