Whether you’re onboarding for the first time or troubleshooting a feature, there’s a good chance Tammy has played a role in your journey. Here’s a deeper dive into her role, background, and what makes her tick.
Q: Can you tell us about your role at WaveRez? What does a typical day look like for you?
Tammy: In my role at WaveRez, I help support our reservation system clients by providing technical support and onboarding new users. I also train them on the system, troubleshoot any issues, and suggest ways to improve their experience and increase online bookings. Additionally, I create training materials, help with marketing content, and work closely with our product and account management teams to keep everything running smoothly. I also gather feedback from clients to help improve the product. Thankfully, there is no typical day—every day is a new adventure with different challenges!
Q: What drew you to work in the watersport and boat tour industry? Do you have a favorite water-based adventure?
Tammy: While I did not grow up near the water, I have enjoyed water-based activities throughout my life – from fishing to wakeboarding, tubing, jet skiing, and just floating to watch the sunset, whether it’s on lakes or the open ocean. I started out as part-time help at WaveRez and ended up falling in love with both the company and the industry.
Q: If you could describe our company culture in three words, what would they be?
Tammy: Straightforward, honest, and innovative. The people here are fun, helpful, and really care about making our partners successful.
Q: What’s your favorite feature of our software, and how do you think it benefits our clients the most?
Tammy: For clients, the new calendar view that shows availability at a glance is a game-changer—it helps customers choose the best option that fits their needs, which can lead to more bookings. On the backend, I love the matrix. It’s like a one-stop shop where you can access almost any information or make changes instantly.
Q: If you could swap roles with anyone in the company for a day, who would it be and why?
Tammy: I’d swap with someone from the dev team—but only if I could get a knowledge transfusion beforehand! As a people-oriented person, their ability to understand complex coding and “computer language” always amazes me.
Q: How do you stay connected to the outdoors and watersport culture outside of work? Any weekend activities you’re passionate about?
Tammy: I live on a farm, so outside of work it’s all about hay fields, fixing fences, and working with horses. But when I can, I try to get back to the coast for some fishing and to reconnect with the water.
Q: If we handed you a megaphone to talk to all of our clients, what’s one thing you’d want them to know?
Tammy: We want to see you succeed as much as possible, so please don’t hesitate to ask for help. And don’t forget to check out the support center, too! 😀
Q: In a world where anything is possible, what innovation or feature would you love to see added to our software?
Tammy: It would be awesome to integrate Remote Desktop access so I could actually see what clients are trying to explain to me. A mobile app with basic functionality like handling tips, reservations, and payments would be great too. Also, some next-level, badass reporting tools would be a game changer—something that can break down data into clear insights for clients, helping them make smarter decisions and ultimately boosting their sales.
Q: What’s something your co-workers might be surprised to learn about you?
Tammy: I used to compete as a figure competitor in NPC bodybuilding competitions, and most of my horses were rescues!
Tammy’s enthusiasm for WaveRez and dedication to helping clients succeed is truly inspiring. Her commitment to making each day better than the last, combined with her love for watersports and the outdoors, makes her an irreplaceable part of our team.
Next time you’re reaching out to support or exploring a new feature, you’ll know a little more about the person behind the scenes making it all happen. Thanks, Tammy, for all that you do!
About the Author
Luke Schulze
